All of our products are guaranteed against any manufacturing defects for one year from order.
If you have any problems with any items, we will cerrtainly assist with repairing or replacing items to make sure you are happy with your order.
Our aim is to have delighted clients who receive orders exactly as they specified.
Please note
As items are customised, we don't offer to exchange or refund on items already purchased.
Any defective items will be repaired or replaced with the same item/s as ordered.
We will also ensure you receive the engraving exactly as you specified.
Before we go ahead with any engraving, we will send you artwork to approve to make sure there are no errors.
It is extremely important to us that our customers receive their orders without any problems, so we perform multiple checks along the way to keep any errors to a minimum.
Once engraving is approved, we will proceed with the engraving.
Any changes or errors after approval will need to be paid for by you to repeat the work. Please always check artwork very carefully to avoid any problems.
If you need to discuss anything relating to your order and our returns policy, please feel free to contact us on 011-787-7700.
If you have any problems with any items, we will cerrtainly assist with repairing or replacing items to make sure you are happy with your order.
Our aim is to have delighted clients who receive orders exactly as they specified.
Please note
As items are customised, we don't offer to exchange or refund on items already purchased.
Any defective items will be repaired or replaced with the same item/s as ordered.
We will also ensure you receive the engraving exactly as you specified.
Before we go ahead with any engraving, we will send you artwork to approve to make sure there are no errors.
It is extremely important to us that our customers receive their orders without any problems, so we perform multiple checks along the way to keep any errors to a minimum.
Once engraving is approved, we will proceed with the engraving.
Any changes or errors after approval will need to be paid for by you to repeat the work. Please always check artwork very carefully to avoid any problems.
If you need to discuss anything relating to your order and our returns policy, please feel free to contact us on 011-787-7700.